AI review replies
AI replies to every Google review, in your customer's language
Mekomi writes a personal reply to each new Google review. Happy customers can get an answer automatically; anything below 4 stars waits for you.
Join the waitlist★★★★★ Sarah K.Replied automatically
Thank you Sarah! So glad the cleaning felt painless. See you in six months.
★★★★★ Mike R.Waiting for your approval
Mike, I'm sorry the wait was long. Please call us so we can make it right.
Replies that sound like a person, not a template
Mekomi reads what the customer actually wrote and answers it. Short 5-star reviews get a warm thank-you from a set of replies you approve once; detailed reviews get a reply that mentions what they liked.
You decide what goes out on its own
Auto-reply is off until you switch it on for a business. Then:
- 4 and 5 star reviews can be answered automatically
- 1 to 3 star reviews always wait for your approval
- Safety checks hold back replies that look wrong, and a daily cap limits how many go out
- One switch pauses every automatic reply at once
In the reviewer's language
A review written in Spanish gets a reply in Spanish; one in English gets one in English. Customers feel heard, and you never have to translate.
FAQ
Common questions
Should I reply to every Google review?
Yes. Replies show customers you are listening, and a profile where the owner engages looks more active to the people reading it.
Can I edit a reply before it is posted?
Yes. Every reply waiting for approval can be edited, approved or skipped.
What happens with negative reviews?
They are never answered automatically. Mekomi drafts a calm, specific reply for you to review and post.
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